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Online Services

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence). If you don’t have these, please talk to us and we will help you sign-up.

Online services are provided through Patient Services

myGP App

You can also download the myGP app to be able to book appointments directly from your phone. 

Repeat PrescriptionsManage your Repeat Prescriptions
Patient SurveyTake our patient survey
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Newsletter Sign UpSign up for our Newsletter

New Online Access portal

In August 2018 the Patient Services portal you use to book appointments, view your records and order medications will be changing as we are changing our clinical system provider so you will no longer be able to use the old one.

Conditions for which over the counter items should not routinely be prescribed in primary care: A consultation on guidance for CCGs

A list of 33 minor health concerns has been identified by a national joint clinical working group which are either self-limiting or suitable for self-care. Vitamins/minerals and probiotics have also been included as items of low clinical effectiveness which are of high cost to the NHS.

Indicative minor illnesses or items for which prescribing could be restricted:

Self-limiting illnesses:

  1. Acute Sore Throat
  2. Cold Sores
  3. Conjunctivitis
  4. Coughs and colds and nasal congestion
  5. Cradle Cap (Seborrhoeic dermatitis – infants)
  6. Haemorrhoids
  7. Infant Colic
  8. Mild Cystitis

Minor illnesses suitable for self-care:

  1. Contact Dermatitis
  2. Dandruff
  3. Diarrhoea (Adults)
  4. Dry Eyes/Sore tired Eyes
  5. Earwax
  6. Excessive sweating (Hyperhidrosis)
  7. Head lice
  8. Indigestion and Heartburn
  9. Infrequent constipation
  10. Infrequent Migraine
  11. Insect bites and stings
  12. Mild Acne
  13. Mild Dry Skin/Sunburn
  14. Mild to Moderate Hay fever/Allergic Rhinitis
  15. Minor burns and scalds
  16. Minor conditions associated with pain, discomfort and/fever. (e.g. aches and sprains, headache, period pain, back pain)
  17. Mouth ulcers
  18. Nappy Rash
  19. Oral Thrush
  20. Prevention of dental caries
  21. Ringworm/Athletes foot
  22. Teething/Mild toothache
  23. Threadworms
  24. Travel Sickness
  25. Warts and Verrucae

Items of low clinical effectiveness:

  • Probiotics
  • Vitamins and minerals.


Kew Medical Practice

Our GPs are dedicated and approachable, offering a warm and highly competent patient focused service in a professional environment. In addition to general medical services, our patients benefit from:

  • Extended opening hours – open for consultations until 7.30pm every Tuesday.
  • Family planning clinics with implant and coil removals 
  • Minor surgery
  • Travel clinics
  • Private medicals and Private consultations

We offer a friendly, personalised service and our team includes clinicians who are fluent in Farsi.

We aim to provide an efficient and friendly service to maintain and promote good health. Our dedicated clinical and administrative team enable us to provide the best possible standard of Primary Care.

Our GPs are supported by a highly experienced practice nurse and healthcare assistant. Our nursing team offers a number of clinics such as smoking cessation, family planning, and travel advice.

You can also use Health Help Now to see what services are available for you in the borough of Richmond. 

Would you recommend us to friends and family?
(Site updated 12/06/2018)

Contact Details

Kew Medical Practice

Contact Telephone

020 8487 8292
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