Appointments
Routine appointments
We are using Accurx to triage all appointment requests and action administrative queries also.
This is to allow us to better understand your needs and to book you in with the appropriate clinician or signpost you to the appropriate service.
Please use “Do you have an administrative or medical query” link and we will make sure to get back to you as soon as possible. Please note this is not for urgent queries and those should
If you cannot complete the form yourself for any reason you can call 02084878292 and reception team will be able to assist you.
Clinical Pharmacists:
Did you know Clinical Pharmacists have been working in GP surgeries for several years, and can resolve day-to-day medicine issues such as shared care prescribing to ensure continuity of care between Secondary Care and Primary Care Specialists. Clinical Pharmacists can consult with and treat patients directly. This includes providing help to manage long-term conditions, such Asthma, Diabetes, Hypertension, COPD, and Heart Failure. Clinical Pharmacists can advising those taking multiple medicines (polypharmacy) and delivering clinical advice about treatments. They will also assist with communication across a patient’s care pathway, manage medicines shortages by suggesting suitable alternatives where appropriate.
Our in house Clinical Pharmacist Ash Matharu can also offer advice on HRT, Travel Advice, Seasonal related conditions such as hayfever, sun protection, cold and flus along with minor ailments for adults.
Pharmacy First:
In some instances when requesting an appointment, you may be signposted or referred to a local pharmacy offering the Pharmacy First Service.
Accessing Pharmacy First services
The following table shows the 7 conditions pharmacists can manage across various age ranges.
| Clinical pathway | Age range |
| Acute otitis media* | 1 to 17 years |
| Impetigo | 1 year and over |
| Infected insect bites | 1 year and over |
| Shingles | 18 years and over |
| Sinusitis | 12 years and over |
| Sore throat | 5 years and over |
| Uncomplicated urinary tract infections | Women 16-64 years |
Health Visitors:
A health visitor will usually visit you at home for the first time around 10 days after your baby is born. Until then you’ll be cared for by local midwives.
A health visitor is a qualified nurse or midwife who has had extra training. They’re there to help you, your family and your new baby stay healthy.
Your health visitor can visit you at home, or you can see them at your child health clinic, GP surgery or health centre, depending on where they’re based.
Talk to your health visitor if you’re struggling with your mental health. They can give you advice and suggest where to find help. Read more about feeling depressed after childbirth.
They may also be able to put you in touch with groups where you can meet other parents.
Centre locations
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Where are we?
Childrens Centre Contact details Barnes Children’s Centre
Mortlake, SW4 7HJTelephone: 07904 556423 Ham Children’s Centre Richmond, TW10 7BG
Telephone: 020 8734 3400 Heathfield Children’s Centre
Whitton, TW2 6EXTelephone: 020 8734 3405
Urgent Appointments
If you need urgent medical advice, we will make every effort to make sure you are seen but you may need to see someone other than your usual doctor. Please try to let us know by 10.00am if you feel you need to be seen that day.
On most days we operate a triage system so we may first arrange for you to talk to a doctor on the telephone.
Cancelling your appointment
If you have an appointment and cannot attend or wish to cancel, please telephone us on 020 8487 8292 or use our online form below.
Consult with a Doctor online
Once you have submitted a “Do you have a medical query” form, this will be assessed by one of our clinicians and we will contact you further with information on what the next steps to take are. Please note reception are unable to provide further information If you are unable to complete the form yourself please contact reception and a member of staff will complete the form on your behalf. This service is available from 8:30am – 5pm Monday to Friday. If you require assistance outside of these times please call the practice on 02084878292.
Please be reassured that all information submitted will be confidential and secure.
Home Visits
Home visits from the GP offer invaluable medical care and support to individuals who are unable to travel to the clinic due to illness, disability, or frailty. These visits ensure that patients receive necessary medical attention in the comfort and familiarity of their own homes.
It’s particularly beneficial for elderly patients, those with mobility issues, or individuals with complex medical needs who may find it challenging to attend appointments in person. Home visits foster a sense of trust and continuity of care between patients and their healthcare providers, promoting holistic healthcare delivery tailored to the individual’s specific circumstances. Overall, home visits from the GP play a vital role in ensuring equitable access to healthcare and improving health outcomes for those who are unable to visit the clini
For a home visit, please ring the surgery before 10.30am and indicate the degree of urgency since this helps us plan our working day efficiently.
