Kew Medical Practice

14 High Park Road, Kew, Richmond, TW9 4BH

It's Thursday 14:20We're open


Telephone: 020 8487 8292

Fax: 020 8878 9621

Safeguarding in Richmond

What to do

If you are being abused, know of someone who is being abused or think someone may be at risk, it is important that you inform the right people.

We want to reassure you that the people who you talk to will take your concerns seriously, are able to provide support, guidance and take action to ensure the safety of everyone.

Please speak to a member of staff who will help you get the help you need. All our staff are trained in safeguarding; they will support you!

What is safeguarding?


Is defined as protecting people’s health, well-being and human rights, enabling them to live free from harm, abuse and neglect. It’s fundamental to high-quality health and social care.

Adult at risk

Is a person aged 18 or over in need of care and support, or someone already receiving care and support and as a result is unable to protect himself / herself from harm, abuse or neglect.

Child or young person

This is any person, male or female, under the age of 18 in need of care and support, or someone already receiving care and support and as a result is unable to protect himself / herself from harm, abuse or neglect.

There are many types of abuse, such as:

  • Physical – hitting, biting, shaking, pushing
  • Sexual – any sexual contact which is non-consensual
  • Emotional – humiliation, intimidation, verbal abuse
  • Neglect – ignoring or refusing basic care needs
  • Self-neglect – inability to care for oneself
  • Discriminatory – values, beliefs or culture results in a misuse of power
  • Institutional – misuse of power and lack of respect by professionals, poor practice
  • Financial – use of an individual’s funds without consent or authorisation
  • Modern-day slavery – includes human trafficking, servitude and forced labour

These are just some examples of how people can be abused or neglected through actions directed towards them that cause harm, endanger them or violate their rights.

Who can abuse?

Abuse can occur anywhere, such as at home, in a care setting, hospital, college, school, in public places. It could be from:

  • Family members or friends
  • Other patients or those at risk
  • Young people
  • Care workers or volunteers
  • Professionals
  • Strangers

Don’t delay; if you suspect or know that someone is at risk of harm, abuse or neglect, report it immediately!

Who to contact

Emergency or in doubt  Police 999 or 101

Richmond Childrens Social Care 0208 547 5008

Richmond Adults Safeguarding Team 0208 891 7971

Modern Slavery Helpline 0800 0121 700

Adult victim referral Salvation Army 0300 303 8151 (social care still to be informed)

Child trafficking Advice Centre (CTAC) NSPCC          0808 800 5000

Metropolitan police Modern Slavery and Kidnap Unit

0207 587 3546

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Opening Times

  • Monday
    8.30 - 1.30 & 2.30 - 7.30
  • Tuesday
    8.30 - 1.30 & 2.30 - 6.30
  • Wednesday
    8.30 - 1.30 & 2.30 - 6.30
  • Thursday
    8.30 - 1.30 & 2.30 - 6.30
  • Friday
    8.30 - 1.30 & 2.30 - 6.30
  • Saturday
  • Sunday