Types of Appointment
Our doctor’s ledgers are designed to allow time for telephone, video, face to face and online consultations, in addition to reviewing hospital letters, blood results, signing repeat prescriptions requests, providing sick notes etc. The surgery also allows booking of routine appointments. However, this is a limited number to ensure that patients can also access same day appointments for acute problems. Once all routine appointments are full our duty Doctor provides telephone triage appointments for patients who contact us with problems that they consider requires same day attention. We can only safely provide so many appointments each day and thus the more routine appointments we allow to be booked in advance, the less appointments there are to meet the same day needs, and vice versa.
Pop into the Surgery and speak to our Reception Team.
Our Reception team are available by telephone on NUMBER.
Note: We know that it can be difficult getting through to the Surgery by telephone and apologise in advance for this. We have increased lines but the unprecedented demand for services continues to exceed the number of telephone lines and staff we can have working within the practice. Our Reception rotas aim to provide sufficient numbers of staff throughout the day to answer the phone. If we get unexpected illness the remaining staff work extra hours and through breaks to provide cover and minimise impact. Our team are acutely aware of how busy the phone lines are and find it upsetting and demoralising that, despite their best efforts, we are unable to meet the current level of demand.
Patients with internet access can complete an eConsultation via our website at BOOKING APPOINTMENTS/PATIENT ACCESS and register for online services as an alternative way to communicate. You may find this a more convenient alternative way to get the support you need, and it helps free up the lines for those patients who are only able to contact us by phone. Furthermore, you can also click on the link on our website: Administrative Queries, which is also another service that you can book appointments or any queries or questions you have you can ask us through there and we will reply to you within 2 working days.