Kew Medical Practice

14 High Park Road, Kew, Richmond, TW9 4BH

Current time is 01:12 - Sorry, we're closed

NHS

Telephone: 020 8487 8292

Fax: 020 8878 9621

swlccg.kewmedicaladmin@nhs.net

Online Services

You can now book appointments and order prescriptions online!

We are delighted to inform you that with immediate effect, we are launching a new scheme which will enable you to:

  •          Order online prescriptions
  •          Book online appointments
  •          Access health records

This new system: Patient Access will enable you to set up a personal account which will create a secure and dedicated login for you to access our clinical system. You will be able to see repeat prescriptions and select them for re-order and to make online appointment bookings with our doctors. We hope to expand this to cover other areas of access in the future.

Online Patient Access Registration

How to register?

1) To register for online appointments only you can register online on the Patient Access website. For online appointments and prescription requests, you will need to notify us that you wish to set up an account, so that we can generate a Registration Offer Letter. You will then need to visit the surgery to collect this, whilst at the same time providing photo identification i.e. Passport or Driving Licence to confirm your identity.

As you can appreciate the registration process has to be carefully monitored and authorised by us, to ensure that your personal medical information can only be accessed by you.

2) Once you are in possession of this letter you can easily set up the account from home (any internet connection) by following the simple instructions.

3) On receiving the letter you will need to go to the following website to register: https://app.patientaccess.com/registration. Click the register tab and enter the details provided on the letter from the practice.

4) You will need to create a username and password, and then activate your account using a confirmation code which will be sent to your email address.

5) You will now be able to login and use the Patient Access online system.

DoctorLink

Cross Deep Surgery would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.Registration is simple and you can register here:

https://app.doctorlink.com/kewmedicalpractice/register

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

The symptom checker will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.

If your outcome indicates that an appointment is required, you simply click on the request appointment link.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

 

Opening Times

  • Monday
    08:30 until 13:30
    14:30 until 18:30
  • Tuesday
    08:30 until 13:30
    14:30 until 18:30
  • Wednesday
    08:30 until 13:30
    14:30 until 18:30
  • Thursday
    08:30 until 13:30
    14:30 until 18:30
  • Friday
    08:30 until 13:30
    14:30 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED