Kew Medical Practice

14 High Park Road, Kew, Richmond, TW9 4BH

Telephone: 020 8487 8292

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Privacy Notice Direct Care

Privacy Notice – Direct Care, (routine care and referrals)
Kew Medical Practice

This practice keeps data on you relating to who you are, where you live, what you do, your family, possibly your
friends, your employers, your habits, your problems and diagnoses, the reasons you seek help, your appointments,
where you are seen and when you are seen, who by, referrals to specialists and other healthcare providers, tests
carried out here and in other places, investigations and scans, treatments and outcomes of treatments, your
treatment history, the observations and opinions of other healthcare workers, within and without the NHS as well
as comments and aide memoires reasonably made by healthcare professionals in this practice who are
appropriately involved in your health care.When registering for NHS care, all patients who receive NHS care are registered on a national database, the
database is held by NHS Digital, a national organisation which has legal responsibilities to collect NHS data.

GPs have always delegated tasks and responsibilities to others that work with them in their surgeries, on average an
NHS GP has between 1,500 to 2,500 patients for whom he or she is accountable. It is not possible for the GP to
provide hands on personal care for each and every one of those patients in those circumstances, for this reason GPs
share your care with others, predominantly within the surgery but occasionally with outside organisations.

If your health needs require care from others elsewhere outside this practice we will exchange with them whatever
information about you that is necessary for them to provide that care. When you make contact with healthcare
providers outside the practice but within the NHS it is usual for them to send us information relating to that
encounter. We will retain part or all of those reports. Normally we will receive equivalent reports of contacts you
have with non NHS services but this is not always the case.

Your consent to this sharing of data, within the practice and with those others outside the practice is assumed and
is allowed by the Law.

You have the right to object to our sharing your data in these circumstances but we have an overriding
responsibility to do what is in your best interests. Please see below.

We are required by Articles in the General Data Protection Regulations to provide you with the information in the
following 9 subsections.


1) Data Controller contact details Kew Medical Practice

14 High Park Road


Tw9 4BH

2) Data Protection Officer
contact details
Dr Moj Fitzmaurice


3) Purpose of the processing Direct Care is care delivered to the individual alone, most of which is provided
in the surgery. After a patient agrees to a referral for direct care elsewhere,
such as a referral to a specialist in a hospital, necessary and relevant
information about the patient, their circumstances and their problem will need
to be shared with the other healthcare workers, such as specialist, therapists,
technicians etc. The information that is shared is to enable the other healthcare
workers to provide the most appropriate advice, investigations, treatments,
therapies and or care.
4) Lawful basis for processing The processing of personal data in the delivery of direct care and for providers’
administrative purposes in this surgery and in support of direct care elsewhere
is supported under the following Article 6 and 9 conditions of the GDPR:Article 6(1)(e) ‘…necessary for the performance of a task carried out in the
public interest or in the exercise of official authority…’.

Article 9(2)(h) ‘necessary for the purposes of preventative or occupational
medicine for the assessment of the working capacity of the employee, medical
diagnosis, the provision of health or social care or treatment or the
management of health or social care systems and services…”

We will also recognise your rights established under UK case law collectively
known as the “Common Law Duty of Confidentiality”*

5) Recipient or categories of
recipients of the processed data
The data will be shared with Health and care professionals and support staff in
this surgery and at hospitals, diagnostic and treatment centres who contribute
to your personal care.
6) Rights to object You have the right to object to some or all the information being processed
under Article 21. Please contact the Data Controller or the practice. You should
be aware that this is a right to raise an objection, that is not the same as having
an absolute right to have your wishes granted in every circumstance
7) Right to access and correct You have the right to access the data that is being shared and have any
inaccuracies corrected. There is no right to have accurate medical records
deleted except when ordered by a court of Law.
8) Retention period The data will be retained in line with the law and national guidance.
9) Right to Complain. You have the right to complain to the Information Commissioner’s Office, you
can use this link 
or calling their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745
(national rate)
* “Common Law Duty of Confidentiality”, common law is not written out in one document like an Act of Parliament. It
is a form of law based on previous court cases decided by judges; hence, it is also referred to as ‘judge-made’ or case
law. The law is applied by reference to those previous cases, so common law is also said to be based on precedent.
The general position is that if information is given in circumstances where it is expected that a duty of confidence
applies, that information cannot normally be disclosed without the information provider’s consent.
In practice, this means that all patient information, whether held on paper, computer, visually or audio recorded, or
held in the memory of the professional, must not normally be disclosed without the consent of the patient. It is
irrelevant how old the patient is or what the state of their mental health is; the duty still applies.
Three circumstances making disclosure of confidential information lawful are:
• where the individual to whom the information relates has consented;
• where disclosure is in the public interest; and
• where there is a legal duty to do so, for example a court order.

Opening Times

  • Monday
    08:30am to 01:30pm
    02:30pm to 06:30pm
  • Tuesday
    08:30am to 01:30pm
    02:30pm to 06:30pm
  • Wednesday
    08:30am to 01:30pm
    02:30pm to 06:30pm
  • Thursday
    08:30am to 01:30pm
    02:30pm to 06:30pm
  • Friday
    08:30am to 01:30pm
    02:30pm to 06:30pm
  • Saturday
  • Sunday
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